/ SUBSCRIPTION SERVICES AGREEMENT
Subscription Services Agreement
Effective Date: August 6, 2026
This Subscription Services Agreement ("Agreement") governs all recurring subscription-based services ("Subscription Services") offered by Pocket Office LLC ("Pocket Office," "we," "our," or "us") and purchased by the Client ("Client").
By purchasing, renewing, or continuing any recurring subscription offered by Pocket Office LLC, the Client acknowledges that they have read, understood, and agree to be bound by this Agreement.
Purpose
This Agreement establishes the operational terms governing all recurring subscription services offered by Pocket Office LLC.
Each subscription provides the Client with recurring access to professional services according to the features, time allocation, and scope expressly described within the selected subscription package.
This Agreement supplements Pocket Office LLC's Terms of Service, Privacy Policy, and any applicable Master Services Agreement or Statement of Work.
Subscription Packages
Each subscription package includes only those services expressly identified in the applicable package description.
Subscription plans may differ in pricing, service offerings, monthly time allocation, response priority, included features, and other benefits.
Unless expressly stated otherwise in writing, services included within one subscription package do not extend to other service categories.
Reserved Professional Availability
The Client acknowledges that subscription fees reserve recurring professional availability and scheduling capacity during each billing cycle.
Subscription fees compensate Pocket Office LLC for maintaining ongoing availability, recurring access to professional services, business continuity, scheduling capacity, and support resources.
Accordingly, subscription fees are not based solely upon the amount of work completed during a billing cycle.
Monthly Time Allocation
Each subscription includes a maximum amount of professional service time during each billing cycle as specified by the purchased plan.
Unused time:
expires at the conclusion of the billing cycle;
does not roll over into future billing cycles;
has no cash value;
is non-refundable;
may not be transferred between services, projects, or subscription plans; and
may not be exchanged for credits, discounts, consulting, or other Pocket Office services.
Subscription Billing Cycle
Subscription billing is administered through Stripe.
Each billing cycle begins on the subscription renewal date established by Stripe and concludes immediately before the next scheduled renewal date.
Billing cycles follow Stripe's recurring monthly subscription schedule based upon the subscription's billing anchor date rather than a fixed number of calendar days.
Maintenance time and included service allocations reset upon each successful renewal.
Time Accounting
Unless otherwise stated within a subscription package, all professional time dedicated to the Client counts toward the subscription allocation.
This includes, where applicable:
planning;
research;
meetings;
communication;
implementation;
configuration;
testing;
troubleshooting;
documentation;
publishing;
revisions;
deployment; and
project-related administrative work.
Pocket Office LLC reserves the right to track service time using reasonable professional timekeeping practices.
Scope of Subscription
Each subscription applies solely to the service category identified within the purchased package.
For example, a Website Maintenance Subscription does not include CRM implementation, automation development, software consulting, or other unrelated professional services unless expressly identified as included within that subscription.
Likewise, subscription time allocated to one service category may not be transferred for use toward another category unless the subscription specifically provides such flexibility.
Requests Outside Scope
Services requested outside the purchased subscription package may, at Pocket Office LLC's sole discretion:
be declined;
be deferred;
be quoted separately as project work; or
be billed at Pocket Office LLC's standard hourly rates.
Client Responsibilities
The Client agrees to:
provide timely approvals;
supply requested materials and information;
maintain appropriate rights to submitted content;
respond to reasonable requests for clarification; and
cooperate in a manner that allows Pocket Office LLC to perform the requested services.
Delays resulting from missing approvals, incomplete information, or Client inactivity may affect scheduling and delivery timelines.
Fair Use
Subscription Services are intended for reasonable and recurring business support.
Pocket Office LLC reserves the right to consolidate numerous minor requests into scheduled maintenance sessions where doing so improves efficiency and service quality.
Nothing in this Agreement guarantees unlimited availability, unlimited revisions, or unlimited requests.
Scheduling and Priority
Subscription work is scheduled according to Pocket Office LLC's workload, business priorities, and reasonable availability.
Unless expressly stated within the purchased subscription, recurring subscriptions do not include emergency services, guaranteed same-day responses, after-hours work, or expedited scheduling.
Pocket Office LLC will make reasonable efforts to complete requests promptly but does not guarantee completion within any specific timeframe.
Pausing of Subscriptions
Clients may pause an eligible subscription according to Pocket Office LLC's current subscription policies.
When a subscription is paused:
recurring billing stops;
service availability stops;
monthly time allocations stop accumulating; and
previously unused time expires.
Upon resuming the subscription, a new billing cycle begins.
Cancellation
Subscriptions may be cancelled at any time before the next scheduled renewal.
Cancellation prevents future renewals but does not entitle the Client to refunds for the current billing cycle unless otherwise required by law.
Services remain available through the end of the active billing cycle.
Third-Party Platfroms
Pocket Office LLC may perform services using third-party software platforms, hosting providers, website builders, artificial intelligence systems, CRM platforms, automation platforms, APIs, and related technologies.
Pocket Office LLC shall not be responsible for outages, pricing changes, discontinued features, API modifications, security incidents, service interruptions, account suspensions, software defects, or other actions attributable to third-party providers beyond Pocket Office LLC's reasonable control.
Professional Advice
Recommendations, strategies, opinions, software suggestions, automation recommendations, website improvements, operational guidance, and other professional advice are provided in good faith based upon information reasonably available at the time.
Pocket Office LLC makes no guarantee regarding business outcomes, financial performance, search engine rankings, marketing performance, operational improvements, revenue growth, return on investment, or similar results.
The Client remains solely responsible for business decisions made using such recommendations.
Limitation of Liability
To the fullest extent permitted by law, Pocket Office LLC's cumulative liability arising from Subscription Services shall not exceed the total subscription fees actually paid by the Client during the twelve (12) months immediately preceding the event giving rise to the claim.
Pocket Office LLC shall not be liable for indirect, incidental, consequential, special, punitive, or speculative damages, including lost profits, lost revenue, business interruption, loss of goodwill, anticipated savings, or loss of data.
Relationship to Other Agreements
This Agreement supplements Pocket Office LLC's Terms of Service, Privacy Policy, Master Services Agreement, and any applicable Statement of Work.
Where a conflict exists between this Agreement and another governing document regarding recurring subscription services, this Agreement shall control unless expressly stated otherwise in writing.
Electronic Acceptance
The Client agrees that selecting an acceptance checkbox, completing an online purchase, clicking an approval button, or otherwise providing electronic consent constitutes acceptance of this Agreement and carries the same legal force and effect as a handwritten signature.
Pocket Office LLC may retain timestamps, IP addresses, electronic logs, purchase records, and other account activity as evidence of acceptance.
Governing Law
This Agreement shall be governed by the laws of the Commonwealth of Kentucky without regard to conflict-of-law principles.
Entire Agreement
This Agreement constitutes the complete understanding between Pocket Office LLC and the Client regarding recurring Subscription Services and supersedes all prior discussions relating solely to such services.
If any provision of this Agreement is determined to be unenforceable, the remaining provisions shall continue in full force and effect.
Questions
For any inquiries regarding the Affiliate Program, please contact: team@yourpocketoffice.com